# FAQ

# The Software Licensing Service reported that license consumption failed

Error code: 0xC004E015

Solution

Automatic operation: Rebuild activation token, you can find the option in the Toolbox page. Then retry to activate Office.

Manual operation: Stop Software Protection service, delete dat files on C:\Windows\System32\spp\store\2.0 (On Windows Insider, the folder name is store_test). Then retry to activate Office.

After installed Office licenses, wait three minutes. Then continue your operation.

If the problem is not resolved, you may need to try again.

# The Software Licensing Service reported that a token in the Token Store contains an invalid hash

Error code: 0x8004E108

Solution is same as the previous item.

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