# Activation Questions

# The Software Licensing Service reported that license consumption failed

Error code: 0xC004E015

Solution


Automatic operation: Rebuild activation token, you can find the option in the Toolbox page. Then retry to activate Office.


Manual operation: Stop Software Protection service, delete dat files on C:\Windows\System32\spp\store\2.0 (on Windows Insider, the folder name is store_test). Then retry to activate Office.

After installed Office licenses, wait three minutes, then continue your operation.

If the problem is not resolved, you may need to try again.

# The Software Licensing Service reported that a token in the Token Store contains an invalid hash

Error code: 0x8004E108

Solution is same as the previous item.

# The data is invalid (0x8007000D)

Make sure:

  • Your system time is correct.
  • The KMS host you are using is working fine. How to test?

Then do the following things:

  • Reset Software Protection service, you can find the option on toolbox page.
  • Set KMS host and port, the default port is 1688.
  • Try to activate again.